WORLD OF TRAVEL SYDNEY

Complaints & Dispute Resolution

Last updated: 25 September 2026

We want concerns to be dealt with promptly and fairly. If something has gone wrong with a quote, booking or service we provided, please contact us as soon as possible.

1. Contact us promptly

Email sales@worldtravelsydney.com or call +61 458 813 238. If the matter concerns imminent travel, please make that clear.

2. Information to include

Please provide your name, booking or quote reference if available, the relevant supplier, travel dates, a clear description of the issue and the outcome you are seeking. Supporting documents can help us investigate efficiently.

3. Our review

We will review our records and, where necessary, contact the relevant supplier or technology/payment provider. Some matters involving third-party suppliers may take longer because we need information from them.

4. Response

We aim to acknowledge and respond within a reasonable time, taking into account urgency and complexity. If we cannot resolve the matter immediately, we will explain the next step where possible.

5. External options

If a consumer dispute cannot be resolved directly, you may have options through NSW Fair Trading, a relevant tribunal or court, or another regulator depending on the issue. The ACCC provides consumer information and accepts reports but does not resolve individual disputes. Privacy complaints may be eligible for review by the OAIC where Australian privacy law applies.

6. No restriction of rights

Using our complaints process does not remove any legal rights or remedies available to you.